Padel Booking: from a paper ledger to a digital platform
How we transformed a padel centre: online booking for players and a complete back office for the manager, with 90% fewer phone calls.
A sports centre with several padel courts handled every booking through phone calls and a paper ledger. As membership grew, that system became impossible to control.
The challenge
Double bookings on the same court, non-stop calls during peak hours, no real-time visibility on occupancy and revenue, and manual handling of tournaments, maintenance and special closures. They needed a single source of truth.
The solution: an all-in-one platform
We built PadelBooking, a web app with two sides: a player portal for self-service booking and a manager back office to keep everything under control. All accessible from desktop, tablet and smartphone.
Player side: self-service booking
Players see which courts are free, pick a time slot and book in a few taps — no more phone calls. From their personal area they manage bookings, review their history and keep track of upcoming matches. There is also matchmaking: “matches looking for players” let you join an open game and complete the foursome.
Manager side: full control
The manager gets an occupancy calendar for each court, with booking statuses (confirmed, pending, cancelled) at a glance. They manage the courts — indoor or outdoor, surface, maintenance status — and create blocks for tournaments, maintenance and special closures.
Configuration and analytics
Each centre sets its own rules: maximum booking lead time, cancellation limit, opening hours, working days and pricing by duration (60, 90 or 120 minutes). The reporting section shows bookings, revenue, new customers and the top customers of the period.
The results
Over 10,000 bookings managed in the first month, −90% phone calls, zero double bookings and finally a clear view of revenue and court occupancy.
Over 10,000 bookings managed in the first month and 90% fewer phone calls.